Cancellation/Refund procedure

Booking RedDoorz App/Website

For cancellation of the reservation made through the RedDoorz application/website, you can directly access the following link: https://www.reddoorz.com/en-id/my-bookings

Or please do it by following these steps:

1. In your RedDoorz application. Please click "my order" or "my booking" menu
2. Select and click the booking that you want to cancel
3. If the policy indicated that the booking is "Non Refundable" , then the order cannot be canceled with a refund. If its refundable, the cancellation fee and the amount of the refund will refer to the cancellation policy stated on the booking voucher
4. After clicking the cancel button via RedDoorz application. For the next step, you will be guided to fill in the account number details.  Please make sure to input the data correctly and completely to avoid problems with the refund process (rejection from the bank) and We suggest you to always update the latest version of our RedDoorz app

Booking via Other Online Travel Agent (OTA)

If you made a reservation through an Online Travel Agent (ie: pegipegi, Agoda, booking.com, expedia, travelbook, ctrip, etc) kindly contact your OTA for cancellation or modification requests

Please find the list of OTAs contact center number as follow:
- Pegipegi : 0804 1400 777 atau (+6221) 4040 7777
- Tiket.com: 0804 1500 878 atau (+6221) 3973 0888
- Agoda: +63 28 246 9092 or (+6221) 2561 7999
- Booking.com: +63 2 988 2000 or (021) 213 043 8737
- Traveloka: +63-2-246-9057 or (021) 2910 3300
- Trip.com: +63 28 231 3327 or (021) 8060 2046