We ensure that we promptly send you the booking confirmation email shortly after you have finished booking through our Application/website.
If you made the booking via RedDoorz App/website, your booking status would be listed on "My booking" menu on RedDoorz app
If you haven't received a booking confirmation email from us within 1 hour of making your booking, send an email to:
cs-indonesia@reddoorz.com (For Indonesia Property)
cs-philippines@reddoorz.com (For Philippines Property)
along with the following information:
Full name:
Email address used to book the room:
Dates of stay period:
Property name:
Payment method:
Attach the payment proof as well.
We will then get back to you regarding the booking confirmation status.
However, if you made the booking via Other Online Travel Agent, we humbly advise you to contact the respective OTA customer service.
Please find the list of OTAs contact center number as follow:
- Pegipegi : 0804 1400 777 atau (+6221) 4040 7777
- Tiket.com: 0804 1500 878 atau (+6221) 3973 0888
- Agoda: +63 28 246 9092 or (+6221) 2561 7999
- Booking.com: +63 2 988 2000 or (021) 213 043 8737
- Traveloka: +63-2-246-9057 or (021) 2910 3300
- Trip.com: +63 28 231 3327 or (021) 8060 2046
Or you can access "my order" or "my booking" menu on the application of each of the OTAs