Booking via RedDoorz App/Website

For booking modification made through the RedDoorz application/website, you can directly access the following link: https://www.reddoorz.com/en-id/my-bookings

Or please do it by following these steps: 

  1. In your RedDoorz application. Please click "my order" or "my booking" menu
  2. Select and click the booking that you want to modify
  3. Select "Help" menu then select "prepaid booking related"
  4. Adjust the check in period. Final rate would be adjusted as well
  5. Please read the Terms & Condition of the booking before doing modification. T&C indicates on the booking voucher/booking confirmation
  6. Please check your email for details of the new booking.
  7. Reservation under promo/sale cant be modified.
  8. Past dated check in period cant be modified

We suggest you to always update the latest version of our RedDoorz app

 

Booking via Other Online Travel Agent (OTA)

If you made a reservation through an Online Travel Agent (ie: pegipegi, Agoda, booking.com, expedia, travelbook, ctrip, etc) kindly contact your OTA for cancellation or modification requests

Please find the list of OTAs contact center number as follow:
- Pegipegi : 0804 1400 777 atau (+6221) 4040 7777
- Tiket.com: 0804 1500 878 atau (+6221) 3973 0888
- Agoda: +63 28 246 9092 or (+6221) 2561 7999
- Booking.com: +63 2 988 2000 or (021) 213 043 8737
- Traveloka: +63-2-246-9057 or (021) 2910 3300
- Trip.com: +63 28 231 3327 or (021) 8060 2046

Or you can access "my order" or "my booking" menu on the application of each of the OTAs